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Get the latest NHS information and advice about coronavirus (COVID-19)
Get tested for COVID-19
Find out about the main symptoms of coronavirus and what to do if you or your child has them.
Get a test to check if you have COVID-19, find out what testing involves and understand your test result.
Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.
NHS COVID Pass
Find out how to get your COVID Pass to attend trial events in England or to travel abroad.
Self-isolation and treating symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
People at high risk
Advice for people at higher risk from COVID-19, including older people, people with health conditions and pregnant women.
Long-term effects (long COVID)
Find out about the long-term effects coronavirus can sometimes have and what help is available.
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Take part in research
Find out about health research studies and how you may be able to take part.
Download the NHS COVID-19 test and trace app
Orchard Street Health Centre IpswichSuffolk, IP4 2PUTel: 01473 927544
Think you may have Covid-19 symptoms? Please stay at home and order a free home PCR Test Kit online at
Get a free PCR test to check if you have coronavirus (COVID-19) - GOV.UK (www.gov.uk)
When the surgery is closed at weekends and on Bank Holidays telephone 111. NHS 111 offers free nurse advice 24 hours a day.
You can find out more about NHS 111 here.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
What to do if you are asked to self-isolate due to Coronavirus
Self isolating when someone you live with has Covid-19 or Self isolating when someone you work with has tested positive for Covid-19 This means:
Isolation Support Payments
Ipswich Borough Council have provided information on how a person living in the Ipswich area can claim Self-Isolation Support Payments, including eligibility criteria and required documents to apply, as well as the lower-level discretionary fund payment. This is available at:
Self isolating when you have tested positive for Covid-19
If you have other support needs, please call the Suffolk Advice and Support Service on 0800 068 3131 (09:00 – 17:00 weekdays)
Provided by: Suffolk County Council
When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go to the Accident & Emergency Department particularly when everyone is being asked to stay at home. Select the link below for some guidance:
If your child is ill during COVID19
School flow chart for suspected Covid-19
Covid-19 absence: A quick guide for parents/carers
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Healthcare has become complicated involving many disciplines; i.e. GP, A&E, 111, Physio, Link Workers, Pharmacists, NHS Choices etc. and due to increasing and changing demand we need to develop our reception staff to ensure that our patients receive the correct care from the right professional.
Our reception staff are helping us to ensure that patients are directed to the right person at the right time in the right place. To achieve this our staff will ask everyone why they want to see the doctor, nurse or health care assistant. Our reception staff are receiving training for this directional role and we hope that all our patients will support us in this change; which will benefit us all. Dr Solway
This means that both practices will use the same reception desk located the front entrance of the building and staff from both practices will be able to book appointments and access information related to patients registered with both practices.
Whilst things might look a little different at reception, this will not change your ability to book appointments and see your doctor in the usual way.
Staff from both practices are trained in maintaining confidentiality and will work together to ensure that your health record remains secure and will still only be accessed by or shared with staff that need it for your care.
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another NHS setting nearby [NB: practices should amend to reflect local arrangements]. Talk to the practice receptionist to find out more or book an appointment. By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
SystmOnline - Book your GP appointments, request repeat medication and update your contact details from home using SystmOnline. This service is open to all ages.
Accessing your medical record – Patients are now able to view on line, export or print any summary information from their medical record e.g. medications, allergies, adverse reactions.
SystmOnline is also available on leading smartphones and tablets.
Did you know you can self-refer to a number of services without seeing your GP?
These include, physiotherapy, podiatry, quitting smoking, getting active, losing weight, sexual health, contraceptives, anxiety/stress/low mood. Visit our self-referral page to find out more: Self-referrals
The Cancer Care Navigators are here to help people get the right help and support with all non-medical needs.
They are trained staff working alongside Ipswich and Colchester hospital and with the local GP surgeries to support newly diagnosed patients, their families and carers with practical, financial and emotional concerns they might have.
We are able to offer practical support and advice, which might include:
Supporting patients with the transition back to daily life, as their care moves from a hospital setting to a community setting.
You can self-refer by calling Colchester on 01206 487288 or Ipswich on 01473 702125 or you can email email@example.com
Medical Equipment Every Home Should Have
In order of importance:
Available from high street chemists and on-line
Other than the essential thermometer, there are two pieces of medical equipment that we recommend for the home: a Blood Pressure Monitor and Pulse Oximeter. These three machines together will give the vital information needed to help your doctor advice you should you become ill.
My Care Record enables health and care professionals to access information about you to improve your care.Providing you with:• Better co-ordinated and seamless care• Quicker diagnosis and treatment• Less paperwork and less repetition• Fewer unnecessary clinical tests• More accurate prescriptions• More time to spend on clinical care
For more information, including the Privacy Notice, please visit the My Care Record website
Please Click here to access Online Records.
OneLife Suffolk Website
OneLife Suffolk is the FREE integrated healthy lifestyle service, supporting local people to live healthier lives. The service funded by Suffolk County Council offers:
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
All patients registering with this practice will be allocated a named GP on registration.
Book your GP appointments, request repeat medication and update your contact details from home using SystmOnline. This service is open to all ages.