This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Stay at home to stop coronavirus spreading

ALL PATIENTS OVER 11 YEARS OF AGE MUST WEAR A FACE COVERING THAT ADEQUATELY COVERS THE NOSE AND MOUTH WHEN ATTENDING THE HEALTH CENTRE  

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice about getting medical help at home.

Antibody testing is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune. 

GP+ Appointments

Appointments

You can make an appointment with any doctor by phone, online via the link at the top of this page, or by visiting the surgery, just ask for whom you prefer.

To use the online service please come into the surgery so that we can issue you with a password and instructions to get started.

If you need an urgent appointment please say so and, if it’s not too personal, explain a little about the problem to the receptionist – they are as confidential as the doctors. The doctor may phone you back.

Please let us know in good time if you cannot keep an appointment. We may be able to see someone else instead.

We use an appointment reminder system, remind by text message - if you would like to take advantage of this reminder system please ensure we have a current mobile telephone number.

73% of our patients are seen within 10 minutes of their appointment time.

Consultations are mainly by 10-minute appointments and are for one patient only, however some of the more complex procedures require a longer appointment. This especially applies when booking nurse appointments please tell the receptionist what you are coming to see a member of the nursing team for so that you are allocated the appropriate time slot.

 

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Telephone Access

You can ask to speak to the doctor, our reception staff will take your details and arrange for the duty doctor on call that day to ring you back to discuss your needs and as necessary offer advice, a suitable appointment or a home visit as appropriate. If you wish to speak to a particular doctor; i.e. your query is not urgent, then you may not receive a call back the same day.

Arriving late for your appointment

It really helps us if you arrive on time for your appointment, as you will not be able to use the automatic check-in system and it will result in delays for other patients. We apologise if you arrive on time, but find that we are running late! This is usually because certain patients have needed extra time and not because we arrived late!

We pride ourselves on our time-keeping and statistics prove that we see 55% of our patients within 5-minutes of their appointment time.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website