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Covid-19/Coronavirus Advice for travellers returning from China, Iran, Korea, North Italy and other affected areas

  • Stay at home and call NHS 111.
  • Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Coronavirus (COVID-19): latest information and advice - GOV.UK

Travellers from Wuhan and Hubei Province

If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days (even if you do not have symptoms) you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the area

Please follow this advice even if you do not have symptoms of the virus.

Travellers from other parts of China and other specified areas

This advice applies to travellers who have returned to the UK from the following areas:

  • Hubei province in China in the last 14 days, even if you do not have symptoms
  • Iran, lockdown areas in northern Italy or special care zones in South Korea since 19 February, even if you do not have symptoms
  • other parts of mainland China or South Korea, Hong Kong, Japan, Macau, Malaysia, Singapore, Taiwan or Thailand in the last 14 days and have a cough, high temperature or shortness of breath (even if your symptoms are mild)
  • other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Cambodia, Laos, Myanmar or Vietnam since 19 February and have a cough, high temperature or shortness of breath (even if your symptoms are mild)

If you have returned to the UK from any of these areas in the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the country

Please follow this advice even if your symptoms are minor or if you have been in contact with someone with confirmed coronavirus.

The NHS website has more information about how you can reduce the possible spread of infection.

GP+ Appointments

Appointments

You can make an appointment with any doctor by phone, online via the link at the top of this page, or by visiting the surgery, just ask for whom you prefer.

To use the online service please come into the surgery so that we can issue you with a password and instructions to get started.

If you need an urgent appointment please say so and, if it’s not too personal, explain a little about the problem to the receptionist – they are as confidential as the doctors. The doctor may phone you back.

Please let us know in good time if you cannot keep an appointment. We may be able to see someone else instead.

We use an appointment reminder system, remind by text message - if you would like to take advantage of this reminder system please ensure we have a current mobile telephone number.

73% of our patients are seen within 10 minutes of their appointment time.

Consultations are mainly by 10-minute appointments and are for one patient only, however some of the more complex procedures require a longer appointment. This especially applies when booking nurse appointments please tell the receptionist what you are coming to see a member of the nursing team for so that you are allocated the appropriate time slot.

 

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Telephone Access

You can ask to speak to the doctor, our reception staff will take your details and arrange for the duty doctor on call that day to ring you back to discuss your needs and as necessary offer advice, a suitable appointment or a home visit as appropriate. If you wish to speak to a particular doctor; i.e. your query is not urgent, then you may not receive a call back the same day.

Arriving late for your appointment

It really helps us if you arrive on time for your appointment, as you will not be able to use the automatic check-in system and it will result in delays for other patients. We apologise if you arrive on time, but find that we are running late! This is usually because certain patients have needed extra time and not because we arrived late!

We pride ourselves on our time-keeping and statistics prove that we see 55% of our patients within 5-minutes of their appointment time.

 
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